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World Speech-based IVR System Market by Player, Region, Type, Application and Sales Channel, Forecast 2022-2030

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Report ID: 92479
Published By: MAResearch

Summary

Global Speech-based IVR System Market was valued at $XX million in 2021, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2022 and 2030.

Scope of Report

This report studies the Speech-based IVR System market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (Banking Financial Services and Insurance (BFSI), Healthcare, etc.), by sales channel (Direct Channel, Distribution Channel), by player (NiceinContact, Nuance Communications, 8x8, Inc, Avaya, Aspect Software, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Speech-based IVR System from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Speech-based IVR System market.

COVID-19 Impact

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.

Research Methodology

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Speech-based IVR System including:

  • NiceinContact
  • Nuance Communications
  • 8x8, Inc
  • Avaya
  • Aspect Software
  • Cisco Systems
  • Concentrix Corporation
  • Intrado (West Corporation)
  • IVR Lab
  • Convergys Corporation
  • Connect First
  • Genesys Telecommunication Laboratories
  • Verizon Communications
  • 24/7 Customer
  • Five9
  • NEC Corporation
  • NewVoiceMedia

Market split by Type, can be divided into:

  • On-premises
  • Cloud-based

Market split by Application, can be divided into:

  • Banking Financial Services and Insurance (BFSI)
  • Healthcare
  • Hospitality
  • IT & Telecommunication
  • Others

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Speech-based IVR System Market Overview

1.1 Speech-based IVR System Definition

1.2 Global Speech-based IVR System Market Size Status and Outlook (2016-2030)

1.3 Global Speech-based IVR System Market Size Comparison by Region (2016-2030)

1.4 Global Speech-based IVR System Market Size Comparison by Type (2016-2030)

1.5 Global Speech-based IVR System Market Size Comparison by Application (2016-2030)

1.6 Global Speech-based IVR System Market Size Comparison by Sales Channel (2016-2030)

1.7 Speech-based IVR System Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts

1.7.5 Post-Strategies of COVID-19

Chapter 2 Speech-based IVR System Market Segment Analysis by Player

2.1 Global Speech-based IVR System Sales and Market Share by Player (2019-2021)

2.2 Global Speech-based IVR System Revenue and Market Share by Player (2019-2021)

2.3 Global Speech-based IVR System Average Price by Player (2019-2021)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Speech-based IVR System Market Segment Analysis by Type

3.1 Global Speech-based IVR System Market by Type

3.1.1 On-premises

3.1.2 Cloud-based

3.2 Global Speech-based IVR System Sales and Market Share by Type (2016-2021)

3.3 Global Speech-based IVR System Revenue and Market Share by Type (2016-2021)

3.4 Global Speech-based IVR System Average Price by Type (2016-2021)

3.5 Leading Players of Speech-based IVR System by Type in 2021

3.6 Conclusion of Segment by Type

Chapter 4 Speech-based IVR System Market Segment Analysis by Application

4.1 Global Speech-based IVR System Market by Application

4.1.1 Banking Financial Services and Insurance (BFSI)

4.1.2 Healthcare

4.1.3 Hospitality

4.1.4 IT & Telecommunication

4.1.5 Others

4.2 Global Speech-based IVR System Revenue and Market Share by Application (2016-2021)

4.3 Leading Consumers of Speech-based IVR System by Application in 2021

4.4 Conclusion of Segment by Application

Chapter 5 Speech-based IVR System Market Segment Analysis by Sales Channel

5.1 Global Speech-based IVR System Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Speech-based IVR System Revenue and Market Share by Sales Channel (2016-2021)

5.3 Leading Distributors/Dealers of Speech-based IVR System by Sales Channel in 2021

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Speech-based IVR System Market Segment Analysis by Region

6.1 Global Speech-based IVR System Market Size and CAGR by Region (2016-2030)

6.2 Global Speech-based IVR System Sales and Market Share by Region (2016-2021)

6.3 Global Speech-based IVR System Revenue and Market Share by Region (2016-2021)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Speech-based IVR System Market Share by Type

6.4.3 North America Speech-based IVR System Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Speech-based IVR System Market Share by Type

6.5.3 Europe Speech-based IVR System Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Speech-based IVR System Market Share by Type

6.6.3 Asia-Pacific Speech-based IVR System Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Speech-based IVR System Market Share by Type

6.7.3 South America Speech-based IVR System Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Speech-based IVR System Market Share by Type

6.8.3 Middle East & Africa Speech-based IVR System Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Speech-based IVR System Players

7.1 NiceinContact

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.2 Nuance Communications

7.3 8x8, Inc

7.4 Avaya

7.5 Aspect Software

7.6 Cisco Systems

7.7 Concentrix Corporation

7.8 Intrado (West Corporation)

7.9 IVR Lab

7.10 Convergys Corporation

7.11 Connect First

7.12 Genesys Telecommunication Laboratories

7.13 Verizon Communications

7.14 24/7 Customer

7.15 Five9

7.16 NEC Corporation

7.17 NewVoiceMedia

Chapter 8 Upstream and Downstream Analysis of Speech-based IVR System

8.1 Industrial Chain of Speech-based IVR System

8.2 Upstream of Speech-based IVR System

8.3 Downstream of Speech-based IVR System

Chapter 9 Development Trend of Speech-based IVR System (2022-2030)

9.1 Global Speech-based IVR System Market Size (Sales and Revenue) Forecast (2022-2030)

9.2 Global Speech-based IVR System Market Size and CAGR Forecast by Region (2022-2030)

9.3 Global Speech-based IVR System Market Size and CAGR Forecast by Type (2022-2030)

9.4 Global Speech-based IVR System Market Size and CAGR Forecast by Application (2022-2030)

9.5 Global Speech-based IVR System Market Size and CAGR Forecast by Sales Channel (2022-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Speech-based IVR System Example

Figure Global Speech-based IVR System Revenue (Million $) Status and Outlook (2016-2030)

Figure Global Speech-based IVR System Revenue (Million $) Comparison by Region (2016-2030)

Figure Global Speech-based IVR System Revenue (Million $) Comparison by Type (2016-2030)

Figure Global Speech-based IVR System Revenue (Million $) Comparison by Application (2016-2030)

Figure Global Speech-based IVR System Revenue (Million $) Comparison by Sales Channel (2016-2030)

Table Global Speech-based IVR System Sales by Player (2019-2021)

Table Global Speech-based IVR System Sales Market Share by Player (2019-2021)

Figure Global Speech-based IVR System Sales Market Share by Player in 2021

Table Global Speech-based IVR System Revenue (Million $) by Player (2019-2021)

Table Global Speech-based IVR System Revenue Market Share by Player (2019-2021)

Figure Global Speech-based IVR System Revenue Market Share by Player in 2021

Table Global Speech-based IVR System Average Price by Player (2019-2021)

Figure Global Speech-based IVR System Average Price by Player in 2021

Figure Global Speech-based IVR System Players Competition Situation – Top 5 Players’ Revenue Market Share in 2019

Figure Global Speech-based IVR System Players Competition Trends – Top 5 Players’ Revenue Market Share in 2021

Figure Example of On-premises

Figure Global On-premises Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Cloud-based

Figure Global Cloud-based Revenue (Million $) and Growth Rate (2016-2021)

Table Global Speech-based IVR System Sales by Type (2016-2021)

Table Global Speech-based IVR System Sales Market Share by Type (2016-2021)

Figure Global Speech-based IVR System Sales Market Share by Type in 2021

Table Global Speech-based IVR System Revenue (Million $) by Type (2016-2021)

Table Global Speech-based IVR System Revenue Market Share by Type (2016-2021)

Figure Global Speech-based IVR System Revenue Market Share by Type in 2021

Table Global Speech-based IVR System Average Price by Type (2016-2021)

Figure Global Speech-based IVR System Average Price by Type in 2021

Table Leading Players of Speech-based IVR System by Type in 2021

Figure Example of Banking Financial Services and Insurance (BFSI)

Figure Global Speech-based IVR System for Banking Financial Services and Insurance (BFSI) Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Healthcare

Figure Global Speech-based IVR System for Healthcare Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Hospitality

Figure Global Speech-based IVR System for Hospitality Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of IT & Telecommunication

Figure Global Speech-based IVR System for IT & Telecommunication Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Others

Figure Global Speech-based IVR System for Others Revenue (Million $) and Growth Rate (2016-2021)

Table Global Speech-based IVR System Sales by Application (2016-2021)

Table Global Speech-based IVR System Sales Market Share by Application (2016-2021)

Figure Global Speech-based IVR System Sales Market Share by Application in 2021

Table Leading Consumers of Speech-based IVR System by Application in 2021

Figure Example of Direct Channel

Figure Global Speech-based IVR System for Direct Channel Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Distribution Channel

Figure Global Speech-based IVR System for Distribution Channel Revenue (Million $) and Growth Rate (2016-2021)

Table Global Speech-based IVR System Revenue by Sales Channel (2016-2021)

Table Global Speech-based IVR System Revenue Market Share by Sales Channel (2016-2021)

Figure Global Speech-based IVR System Revenue Market Share by Sales Channel in 2021

Table Leading Distributors/Dealers of Speech-based IVR System by Sales Channel in 2021

Table Global Speech-based IVR System Market Size and CAGR by Region (2016-2030)

Table Global Speech-based IVR System Sales by Region (2016-2021)

Table Global Speech-based IVR System Sales Market Share by Region (2016-2021)

Figure Global Speech-based IVR System Sales Market Share by Region in 2021

Table Global Speech-based IVR System Revenue (Million $) by Region (2016-2021)

Table Global Speech-based IVR System Revenue Market Share by Region (2016-2021)

Figure Global Speech-based IVR System Revenue Market Share by Region in 2021

Table North America Speech-based IVR System Sales by Country (2016-2021)

Figure North America Speech-based IVR System Sales Market Share by Country (2016-2021)

Table North America Speech-based IVR System Revenue by Country (2016-2021)

Figure North America Speech-based IVR System Revenue Market Share by Country (2016-2021)

Figure North America Speech-based IVR System Market Share by Type in 2021

Figure North America Speech-based IVR System Market Share by Application in 2021

Figure United States Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure United States Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Canada Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Canada Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Mexico Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Mexico Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Table Europe Speech-based IVR System Sales by Country (2016-2021)

Figure Europe Speech-based IVR System Sales Market Share by Country (2016-2021)

Table Europe Speech-based IVR System Revenue by Country (2016-2021)

Figure Europe Speech-based IVR System Revenue Market Share by Country (2016-2021)

Figure Europe Speech-based IVR System Market Share by Type in 2021

Figure Europe Speech-based IVR System Market Share by Application in 2021

Figure Germany Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Germany Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure UK Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure UK Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure France Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure France Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Italy Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Italy Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Russia Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Russia Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Spain Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Spain Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Table Asia-Pacific Speech-based IVR System Sales by Country (2016-2021)

Figure Asia-Pacific Speech-based IVR System Sales Market Share by Country (2016-2021)

Table Asia-Pacific Speech-based IVR System Revenue by Country (2016-2021)

Figure Asia-Pacific Speech-based IVR System Revenue Market Share by Country (2016-2021)

Figure Asia-Pacific Speech-based IVR System Market Share by Type in 2021

Figure Asia-Pacific Speech-based IVR System Market Share by Application in 2021

Figure China Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure China Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Japan Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Japan Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Korea Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Korea Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure India Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure India Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Southeast Asia Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Southeast Asia Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Australia Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Australia Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Table South America Speech-based IVR System Sales by Country (2016-2021)

Figure South America Speech-based IVR System Sales Market Share by Country (2016-2021)

Table South America Speech-based IVR System Revenue by Country (2016-2021)

Figure South America Speech-based IVR System Revenue Market Share by Country (2016-2021)

Figure South America Speech-based IVR System Market Share by Type in 2021

Figure South America Speech-based IVR System Market Share by Application in 2021

Figure Brazil Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Brazil Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Argentina Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Argentina Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Colombia Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Colombia Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Table Middle East & Africa Speech-based IVR System Sales by Country (2016-2021)

Figure Middle East & Africa Speech-based IVR System Sales Market Share by Country (2016-2021)

Table Middle East & Africa Speech-based IVR System Revenue by Country (2016-2021)

Figure Middle East & Africa Speech-based IVR System Revenue Market Share by Country (2016-2021)

Figure Middle East & Africa Speech-based IVR System Market Share by Type in 2021

Figure Middle East & Africa Speech-based IVR System Market Share by Application in 2021

Figure UAE Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure UAE Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure Saudi Arabia Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure Saudi Arabia Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Figure South Africa Speech-based IVR System Sales and Growth Rate (2016-2021)

Figure South Africa Speech-based IVR System Revenue (Million $) and Growth Rate (2016-2021)

Table Company Snapshot of NiceinContact

Table Speech-based IVR System Introduction of NiceinContact

Table Speech-based IVR System Sales, Price, Revenue, Gross Margin and Market Share of NiceinContact (2019-2021)

Table Industrial Chain of Speech-based IVR System

Table Manufacturing Cost Structure of Speech-based IVR System

Table General Manufacturing Process of Speech-based IVR System

Table Leading Distributors/Dealers of Speech-based IVR System

Table Leading Consumers of Speech-based IVR System

Figure Global Speech-based IVR System Sales and Growth Rate Forecast (2022-2030)

Figure Global Speech-based IVR System Revenue and Growth Rate Forecast (2022-2030)

Table Global Speech-based IVR System Market Size and CAGR Forecast by Region (2022-2030)

Table Global Speech-based IVR System Market Size and CAGR Forecast by Type (2022-2030)

Table Global Speech-based IVR System Market Size and CAGR Forecast by Application (2022-2030)

Table Global Speech-based IVR System Market Size and CAGR Forecast by Sales Channel (2022-2030)

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