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Global Outsourced Customer Care Services Market 2022 – by Player, Region, Type, Application and Sales Channel, Forecast 2022-2030

  139 Pages     Service & Software  

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Report ID: 93165
Published By: MAResearch

Summary

Global Outsourced Customer Care Services Market was valued at $XX million in 2021, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2022 and 2030.

Scope of Report

This report studies the Outsourced Customer Care Services market, covering market size for segment by type (Onshore Outsourcing, Offshore Outsourcing, etc.), by application (Telecom and IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Outsourced Customer Care Services from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Outsourced Customer Care Services market.

COVID-19 Impact Analysis

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.

Research Methodology

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Outsourced Customer Care Services including:

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall (Sitel)
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • Synnex Corporation
  • SPi Global
  • Expert Global Solutions
  • Accenture
  • Aegis

Market split by Type, can be divided into:

  • Onshore Outsourcing
  • Offshore Outsourcing

Market split by Application, can be divided into:

  • Telecom and IT
  • BFSI
  • Healthcare and Life Sciences
  • Government and Public
  • Retail and Consumer Goods

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Outsourced Customer Care Services Market Overview

1.1 Outsourced Customer Care Services Definition

1.2 Global Outsourced Customer Care Services Market Size Status and Outlook (2016-2030)

1.3 Global Outsourced Customer Care Services Market Size Comparison by Region (2016-2030)

1.4 Global Outsourced Customer Care Services Market Size Comparison by Type (2016-2030)

1.5 Global Outsourced Customer Care Services Market Size Comparison by Application (2016-2030)

1.6 Global Outsourced Customer Care Services Market Size Comparison by Sales Channel (2016-2030)

1.7 Outsourced Customer Care Services Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts

1.7.5 Post-Strategies of COVID-19

Chapter 2 Outsourced Customer Care Services Market Segment Analysis by Player

2.1 Global Outsourced Customer Care Services Sales and Market Share by Player (2019-2021)

2.2 Global Outsourced Customer Care Services Revenue and Market Share by Player (2019-2021)

2.3 Global Outsourced Customer Care Services Average Price by Player (2019-2021)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Outsourced Customer Care Services Market Segment Analysis by Type

3.1 Global Outsourced Customer Care Services Market by Type

3.1.1 Onshore Outsourcing

3.1.2 Offshore Outsourcing

3.2 Global Outsourced Customer Care Services Sales and Market Share by Type (2016-2021)

3.3 Global Outsourced Customer Care Services Revenue and Market Share by Type (2016-2021)

3.4 Global Outsourced Customer Care Services Average Price by Type (2016-2021)

3.5 Leading Players of Outsourced Customer Care Services by Type in 2021

3.6 Conclusion of Segment by Type

Chapter 4 Outsourced Customer Care Services Market Segment Analysis by Application

4.1 Global Outsourced Customer Care Services Market by Application

4.1.1 Telecom and IT

4.1.2 BFSI

4.1.3 Healthcare and Life Sciences

4.1.4 Government and Public

4.1.5 Retail and Consumer Goods

4.2 Global Outsourced Customer Care Services Revenue and Market Share by Application (2016-2021)

4.3 Leading Consumers of Outsourced Customer Care Services by Application in 2021

4.4 Conclusion of Segment by Application

Chapter 5 Outsourced Customer Care Services Market Segment Analysis by Sales Channel

5.1 Global Outsourced Customer Care Services Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Outsourced Customer Care Services Revenue and Market Share by Sales Channel (2016-2021)

5.3 Leading Distributors/Dealers of Outsourced Customer Care Services by Sales Channel in 2021

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Outsourced Customer Care Services Market Segment Analysis by Region

6.1 Global Outsourced Customer Care Services Market Size and CAGR by Region (2016-2030)

6.2 Global Outsourced Customer Care Services Sales and Market Share by Region (2016-2021)

6.3 Global Outsourced Customer Care Services Revenue and Market Share by Region (2016-2021)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Outsourced Customer Care Services Market Share by Type

6.4.3 North America Outsourced Customer Care Services Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Outsourced Customer Care Services Market Share by Type

6.5.3 Europe Outsourced Customer Care Services Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Outsourced Customer Care Services Market Share by Type

6.6.3 Asia-Pacific Outsourced Customer Care Services Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Outsourced Customer Care Services Market Share by Type

6.7.3 South America Outsourced Customer Care Services Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Outsourced Customer Care Services Market Share by Type

6.8.3 Middle East & Africa Outsourced Customer Care Services Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Outsourced Customer Care Services Players

7.1 Teleperformance SA

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.2 Convergys

7.3 Arvato

7.4 Sykes Enterprises

7.5 Atento

7.6 TeleTech Holdings

7.7 Serco

7.8 Acticall (Sitel)

7.9 Alorica

7.10 Webhelp

7.11 Amdocs

7.12 Transcom

7.13 Comdata

7.14 West Corporation

7.15 Infosys BPM

7.16 StarTek Inc

7.17 Synnex Corporation

7.18 SPi Global

7.19 Expert Global Solutions

7.20 Accenture

7.21 Aegis

Chapter 8 Upstream and Downstream Analysis of Outsourced Customer Care Services

8.1 Industrial Chain of Outsourced Customer Care Services

8.2 Upstream of Outsourced Customer Care Services

8.3 Downstream of Outsourced Customer Care Services

Chapter 9 Development Trend of Outsourced Customer Care Services (2022-2030)

9.1 Global Outsourced Customer Care Services Market Size (Sales and Revenue) Forecast (2022-2030)

9.2 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Region (2022-2030)

9.3 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Type (2022-2030)

9.4 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Application (2022-2030)

9.5 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Sales Channel (2022-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Outsourced Customer Care Services Example

Figure Global Outsourced Customer Care Services Revenue (Million $) Status and Outlook (2016-2030)

Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Region (2016-2030)

Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Type (2016-2030)

Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Application (2016-2030)

Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Sales Channel (2016-2030)

Table Global Outsourced Customer Care Services Sales by Player (2019-2021)

Table Global Outsourced Customer Care Services Sales Market Share by Player (2019-2021)

Figure Global Outsourced Customer Care Services Sales Market Share by Player in 2021

Table Global Outsourced Customer Care Services Revenue (Million $) by Player (2019-2021)

Table Global Outsourced Customer Care Services Revenue Market Share by Player (2019-2021)

Figure Global Outsourced Customer Care Services Revenue Market Share by Player in 2021

Table Global Outsourced Customer Care Services Average Price by Player (2019-2021)

Figure Global Outsourced Customer Care Services Average Price by Player in 2021

Figure Global Outsourced Customer Care Services Players Competition Situation – Top 5 Players’ Revenue Market Share in 2019

Figure Global Outsourced Customer Care Services Players Competition Trends – Top 5 Players’ Revenue Market Share in 2021

Figure Example of Onshore Outsourcing

Figure Global Onshore Outsourcing Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Offshore Outsourcing

Figure Global Offshore Outsourcing Revenue (Million $) and Growth Rate (2016-2021)

Table Global Outsourced Customer Care Services Sales by Type (2016-2021)

Table Global Outsourced Customer Care Services Sales Market Share by Type (2016-2021)

Figure Global Outsourced Customer Care Services Sales Market Share by Type in 2021

Table Global Outsourced Customer Care Services Revenue (Million $) by Type (2016-2021)

Table Global Outsourced Customer Care Services Revenue Market Share by Type (2016-2021)

Figure Global Outsourced Customer Care Services Revenue Market Share by Type in 2021

Table Global Outsourced Customer Care Services Average Price by Type (2016-2021)

Figure Global Outsourced Customer Care Services Average Price by Type in 2021

Table Leading Players of Outsourced Customer Care Services by Type in 2021

Figure Example of Telecom and IT

Figure Global Outsourced Customer Care Services for Telecom and IT Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of BFSI

Figure Global Outsourced Customer Care Services for BFSI Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Healthcare and Life Sciences

Figure Global Outsourced Customer Care Services for Healthcare and Life Sciences Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Government and Public

Figure Global Outsourced Customer Care Services for Government and Public Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Retail and Consumer Goods

Figure Global Outsourced Customer Care Services for Retail and Consumer Goods Revenue (Million $) and Growth Rate (2016-2021)

Table Global Outsourced Customer Care Services Sales by Application (2016-2021)

Table Global Outsourced Customer Care Services Sales Market Share by Application (2016-2021)

Figure Global Outsourced Customer Care Services Sales Market Share by Application in 2021

Table Leading Consumers of Outsourced Customer Care Services by Application in 2021

Figure Example of Direct Channel

Figure Global Outsourced Customer Care Services for Direct Channel Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Distribution Channel

Figure Global Outsourced Customer Care Services for Distribution Channel Revenue (Million $) and Growth Rate (2016-2021)

Table Global Outsourced Customer Care Services Revenue by Sales Channel (2016-2021)

Table Global Outsourced Customer Care Services Revenue Market Share by Sales Channel (2016-2021)

Figure Global Outsourced Customer Care Services Revenue Market Share by Sales Channel in 2021

Table Leading Distributors/Dealers of Outsourced Customer Care Services by Sales Channel in 2021

Table Global Outsourced Customer Care Services Market Size and CAGR by Region (2016-2030)

Table Global Outsourced Customer Care Services Sales by Region (2016-2021)

Table Global Outsourced Customer Care Services Sales Market Share by Region (2016-2021)

Figure Global Outsourced Customer Care Services Sales Market Share by Region in 2021

Table Global Outsourced Customer Care Services Revenue (Million $) by Region (2016-2021)

Table Global Outsourced Customer Care Services Revenue Market Share by Region (2016-2021)

Figure Global Outsourced Customer Care Services Revenue Market Share by Region in 2021

Table North America Outsourced Customer Care Services Sales by Country (2016-2021)

Figure North America Outsourced Customer Care Services Sales Market Share by Country (2016-2021)

Table North America Outsourced Customer Care Services Revenue by Country (2016-2021)

Figure North America Outsourced Customer Care Services Revenue Market Share by Country (2016-2021)

Figure North America Outsourced Customer Care Services Market Share by Type in 2021

Figure North America Outsourced Customer Care Services Market Share by Application in 2021

Figure United States Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure United States Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Canada Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Canada Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Mexico Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Mexico Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Table Europe Outsourced Customer Care Services Sales by Country (2016-2021)

Figure Europe Outsourced Customer Care Services Sales Market Share by Country (2016-2021)

Table Europe Outsourced Customer Care Services Revenue by Country (2016-2021)

Figure Europe Outsourced Customer Care Services Revenue Market Share by Country (2016-2021)

Figure Europe Outsourced Customer Care Services Market Share by Type in 2021

Figure Europe Outsourced Customer Care Services Market Share by Application in 2021

Figure Germany Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Germany Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure UK Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure UK Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure France Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure France Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Italy Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Italy Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Russia Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Russia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Spain Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Spain Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Table Asia-Pacific Outsourced Customer Care Services Sales by Country (2016-2021)

Figure Asia-Pacific Outsourced Customer Care Services Sales Market Share by Country (2016-2021)

Table Asia-Pacific Outsourced Customer Care Services Revenue by Country (2016-2021)

Figure Asia-Pacific Outsourced Customer Care Services Revenue Market Share by Country (2016-2021)

Figure Asia-Pacific Outsourced Customer Care Services Market Share by Type in 2021

Figure Asia-Pacific Outsourced Customer Care Services Market Share by Application in 2021

Figure China Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure China Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Japan Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Japan Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Korea Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Korea Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure India Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure India Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Southeast Asia Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Southeast Asia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Australia Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Australia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Table South America Outsourced Customer Care Services Sales by Country (2016-2021)

Figure South America Outsourced Customer Care Services Sales Market Share by Country (2016-2021)

Table South America Outsourced Customer Care Services Revenue by Country (2016-2021)

Figure South America Outsourced Customer Care Services Revenue Market Share by Country (2016-2021)

Figure South America Outsourced Customer Care Services Market Share by Type in 2021

Figure South America Outsourced Customer Care Services Market Share by Application in 2021

Figure Brazil Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Brazil Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Argentina Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Argentina Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Colombia Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Colombia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Table Middle East & Africa Outsourced Customer Care Services Sales by Country (2016-2021)

Figure Middle East & Africa Outsourced Customer Care Services Sales Market Share by Country (2016-2021)

Table Middle East & Africa Outsourced Customer Care Services Revenue by Country (2016-2021)

Figure Middle East & Africa Outsourced Customer Care Services Revenue Market Share by Country (2016-2021)

Figure Middle East & Africa Outsourced Customer Care Services Market Share by Type in 2021

Figure Middle East & Africa Outsourced Customer Care Services Market Share by Application in 2021

Figure UAE Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure UAE Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Saudi Arabia Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure Saudi Arabia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Figure South Africa Outsourced Customer Care Services Sales and Growth Rate (2016-2021)

Figure South Africa Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2016-2021)

Table Company Snapshot of Teleperformance SA

Table Outsourced Customer Care Services Introduction of Teleperformance SA

Table Outsourced Customer Care Services Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance SA (2019-2021)

Table Industrial Chain of Outsourced Customer Care Services

Table Manufacturing Cost Structure of Outsourced Customer Care Services

Table General Manufacturing Process of Outsourced Customer Care Services

Table Leading Distributors/Dealers of Outsourced Customer Care Services

Table Leading Consumers of Outsourced Customer Care Services

Figure Global Outsourced Customer Care Services Sales and Growth Rate Forecast (2022-2030)

Figure Global Outsourced Customer Care Services Revenue and Growth Rate Forecast (2022-2030)

Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Region (2022-2030)

Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Type (2022-2030)

Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Application (2022-2030)

Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Sales Channel (2022-2030)

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