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Global Contact Center Quality Assurance Software Market by Player, Region, Type, Application and Sales Channel, Forecast 2021-2030

  123 Pages     Service & Software  

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Report ID: 81733
Published By: MAResearch

Summary

The Global Contact Center Quality Assurance Software Market was valued at $XX million in 2020, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030.

This report studies the Contact Center Quality Assurance Software market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (SMEs, Large Enterprises, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Talkdesk, Arcaris, CloudTalk, CallSource, Scorebuddy, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Contact Center Quality Assurance Software from 2015-2020, and provides extensive market forecasts from 2021-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Contact Center Quality Assurance Software market.

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Contact Center Quality Assurance Software including:

  • Talkdesk
  • Arcaris
  • CloudTalk
  • CallSource
  • Scorebuddy
  • Adtrib
  • Aspect Software
  • Enghouse Interactive
  • EvaluAgent
  • Qualitista
  • Genesys
  • Salesforce
  • Ranorex
  • Bright Pattern
  • AVOXI

Market split by Type, can be divided into:

  • On-premises
  • Cloud-based

Market split by Application, can be divided into:

  • SMEs
  • Large Enterprises

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Contact Center Quality Assurance Software Market Overview

1.1 Contact Center Quality Assurance Software Definition

1.2 Global Contact Center Quality Assurance Software Market Size Status and Outlook (2015-2030)

1.3 Global Contact Center Quality Assurance Software Market Size Comparison by Region (2015-2030)

1.4 Global Contact Center Quality Assurance Software Market Size Comparison by Type (2015-2030)

1.5 Global Contact Center Quality Assurance Software Market Size Comparison by Application (2015-2030)

1.6 Global Contact Center Quality Assurance Software Market Size Comparison by Sales Channel (2015-2030)

1.7 Contact Center Quality Assurance Software Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts on Current Market

1.7.5 Post-Strategies of COVID-19 Outbreak

Chapter 2 Contact Center Quality Assurance Software Market Segment Analysis by Player

2.1 Global Contact Center Quality Assurance Software Sales and Market Share by Player (2018-2020)

2.2 Global Contact Center Quality Assurance Software Revenue and Market Share by Player (2018-2020)

2.3 Global Contact Center Quality Assurance Software Average Price by Player (2018-2020)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Contact Center Quality Assurance Software Market Segment Analysis by Type

3.1 Global Contact Center Quality Assurance Software Market by Type

3.1.1 On-premises

3.1.2 Cloud-based

3.2 Global Contact Center Quality Assurance Software Sales and Market Share by Type (2015-2020)

3.3 Global Contact Center Quality Assurance Software Revenue and Market Share by Type (2015-2020)

3.4 Global Contact Center Quality Assurance Software Average Price by Type (2015-2020)

3.5 Leading Players of Contact Center Quality Assurance Software by Type in 2020

3.6 Conclusion of Segment by Type

Chapter 4 Contact Center Quality Assurance Software Market Segment Analysis by Application

4.1 Global Contact Center Quality Assurance Software Market by Application

4.1.1 SMEs

4.1.2 Large Enterprises

4.2 Global Contact Center Quality Assurance Software Revenue and Market Share by Application (2015-2020)

4.3 Leading Consumers of Contact Center Quality Assurance Software by Application in 2020

4.4 Conclusion of Segment by Application

Chapter 5 Contact Center Quality Assurance Software Market Segment Analysis by Sales Channel

5.1 Global Contact Center Quality Assurance Software Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Contact Center Quality Assurance Software Revenue and Market Share by Sales Channel (2015-2020)

5.3 Leading Distributors/Dealers of Contact Center Quality Assurance Software by Sales Channel in 2020

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center Quality Assurance Software Market Segment Analysis by Region

6.1 Global Contact Center Quality Assurance Software Market Size and CAGR by Region (2015-2030)

6.2 Global Contact Center Quality Assurance Software Sales and Market Share by Region (2015-2020)

6.3 Global Contact Center Quality Assurance Software Revenue and Market Share by Region (2015-2020)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Contact Center Quality Assurance Software Market Share by Type

6.4.3 North America Contact Center Quality Assurance Software Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Contact Center Quality Assurance Software Market Share by Type

6.5.3 Europe Contact Center Quality Assurance Software Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Contact Center Quality Assurance Software Market Share by Type

6.6.3 Asia-Pacific Contact Center Quality Assurance Software Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Contact Center Quality Assurance Software Market Share by Type

6.7.3 South America Contact Center Quality Assurance Software Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Contact Center Quality Assurance Software Market Share by Type

6.8.3 Middle East & Africa Contact Center Quality Assurance Software Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center Quality Assurance Software Players

7.1 Talkdesk

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.1.4 COVID-19 Impact on Talkdesk

7.2 Arcaris

7.3 CloudTalk

7.4 CallSource

7.5 Scorebuddy

7.6 Adtrib

7.7 Aspect Software

7.8 Enghouse Interactive

7.9 EvaluAgent

7.10 Qualitista

7.11 Genesys

7.12 Salesforce

7.13 Ranorex

7.14 Bright Pattern

7.15 AVOXI

Chapter 8 Upstream and Downstream Analysis of Contact Center Quality Assurance Software

8.1 Industrial Chain of Contact Center Quality Assurance Software

8.2 Upstream of Contact Center Quality Assurance Software

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.2.4 Manufacturing Cost Structure

8.2.5 Manufacturing Process

8.3 Downstream of Contact Center Quality Assurance Software

8.3.1 Leading Distributors/Dealers of Contact Center Quality Assurance Software

8.3.2 Leading Consumers of Contact Center Quality Assurance Software

Chapter 9 Development Trend of Contact Center Quality Assurance Software (2021-2030)

9.1 Global Contact Center Quality Assurance Software Market Size (Sales and Revenue) Forecast (2021-2030)

9.2 Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Region (2021-2030)

9.3 Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Type (2021-2030)

9.4 Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Application (2021-2030)

9.5 Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Contact Center Quality Assurance Software Example

Figure Global Contact Center Quality Assurance Software Revenue (Million $) Status and Outlook (2015-2030)

Figure Global Contact Center Quality Assurance Software Revenue (Million $) Comparison by Region (2015-2030)

Figure Global Contact Center Quality Assurance Software Revenue (Million $) Comparison by Type (2015-2030)

Figure Global Contact Center Quality Assurance Software Revenue (Million $) Comparison by Application (2015-2030)

Figure Global Contact Center Quality Assurance Software Revenue (Million $) Comparison by Sales Channel (2015-2030)

Table Global Contact Center Quality Assurance Software Sales by Player (2018-2020)

Table Global Contact Center Quality Assurance Software Sales Market Share by Player (2018-2020)

Figure Global Contact Center Quality Assurance Software Sales Market Share by Player in 2020

Table Global Contact Center Quality Assurance Software Revenue (Million $) by Player (2018-2020)

Table Global Contact Center Quality Assurance Software Revenue Market Share by Player (2018-2020)

Figure Global Contact Center Quality Assurance Software Revenue Market Share by Player in 2020

Table Global Contact Center Quality Assurance Software Average Price by Player (2018-2020)

Figure Global Contact Center Quality Assurance Software Average Price by Player in 2020

Figure Global Contact Center Quality Assurance Software Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018

Figure Global Contact Center Quality Assurance Software Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020

Figure Example of On-premises

Figure Global On-premises Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Cloud-based

Figure Global Cloud-based Revenue (Million $) and Growth Rate (2015-2020)

Table Global Contact Center Quality Assurance Software Sales by Type (2015-2020)

Table Global Contact Center Quality Assurance Software Sales Market Share by Type (2015-2020)

Figure Global Contact Center Quality Assurance Software Sales Market Share by Type in 2020

Table Global Contact Center Quality Assurance Software Revenue (Million $) by Type (2015-2020)

Table Global Contact Center Quality Assurance Software Revenue Market Share by Type (2015-2020)

Figure Global Contact Center Quality Assurance Software Revenue Market Share by Type in 2020

Table Global Contact Center Quality Assurance Software Average Price by Type (2015-2020)

Figure Global Contact Center Quality Assurance Software Average Price by Type in 2020

Table Leading Players of Contact Center Quality Assurance Software by Type in 2020

Figure Example of SMEs

Figure Global Contact Center Quality Assurance Software for SMEs Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Large Enterprises

Figure Global Contact Center Quality Assurance Software for Large Enterprises Revenue (Million $) and Growth Rate (2015-2020)

Table Global Contact Center Quality Assurance Software Sales by Application (2015-2020)

Table Global Contact Center Quality Assurance Software Sales Market Share by Application (2015-2020)

Figure Global Contact Center Quality Assurance Software Sales Market Share by Application in 2020

Table Leading Consumers of Contact Center Quality Assurance Software by Application in 2020

Figure Example of Direct Channel

Figure Global Contact Center Quality Assurance Software for Direct Channel Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Distribution Channel

Figure Global Contact Center Quality Assurance Software for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020)

Table Global Contact Center Quality Assurance Software Revenue by Sales Channel (2015-2020)

Table Global Contact Center Quality Assurance Software Revenue Market Share by Sales Channel (2015-2020)

Figure Global Contact Center Quality Assurance Software Revenue Market Share by Sales Channel in 2020

Table Leading Distributors/Dealers of Contact Center Quality Assurance Software by Sales Channel in 2020

Table Global Contact Center Quality Assurance Software Market Size and CAGR by Region (2015-2030)

Table Global Contact Center Quality Assurance Software Sales by Region (2015-2020)

Table Global Contact Center Quality Assurance Software Sales Market Share by Region (2015-2020)

Figure Global Contact Center Quality Assurance Software Sales Market Share by Region in 2020

Table Global Contact Center Quality Assurance Software Revenue (Million $) by Region (2015-2020)

Table Global Contact Center Quality Assurance Software Revenue Market Share by Region (2015-2020)

Figure Global Contact Center Quality Assurance Software Revenue Market Share by Region in 2020

Table North America Contact Center Quality Assurance Software Sales by Country (2015-2020)

Figure North America Contact Center Quality Assurance Software Sales Market Share by Country (2015-2020)

Table North America Contact Center Quality Assurance Software Revenue by Country (2015-2020)

Figure North America Contact Center Quality Assurance Software Revenue Market Share by Country (2015-2020)

Figure North America Contact Center Quality Assurance Software Market Share by Type in 2020

Figure North America Contact Center Quality Assurance Software Market Share by Application in 2020

Figure United States Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure United States Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Canada Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Canada Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Mexico Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Mexico Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Table Europe Contact Center Quality Assurance Software Sales by Country (2015-2020)

Figure Europe Contact Center Quality Assurance Software Sales Market Share by Country (2015-2020)

Table Europe Contact Center Quality Assurance Software Revenue by Country (2015-2020)

Figure Europe Contact Center Quality Assurance Software Revenue Market Share by Country (2015-2020)

Figure Europe Contact Center Quality Assurance Software Market Share by Type in 2020

Figure Europe Contact Center Quality Assurance Software Market Share by Application in 2020

Figure Germany Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Germany Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure UK Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure UK Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure France Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure France Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Italy Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Italy Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Russia Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Russia Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Spain Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Spain Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Table Asia-Pacific Contact Center Quality Assurance Software Sales by Country (2015-2020)

Figure Asia-Pacific Contact Center Quality Assurance Software Sales Market Share by Country (2015-2020)

Table Asia-Pacific Contact Center Quality Assurance Software Revenue by Country (2015-2020)

Figure Asia-Pacific Contact Center Quality Assurance Software Revenue Market Share by Country (2015-2020)

Figure Asia-Pacific Contact Center Quality Assurance Software Market Share by Type in 2020

Figure Asia-Pacific Contact Center Quality Assurance Software Market Share by Application in 2020

Figure China Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure China Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Japan Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Japan Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Korea Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Korea Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure India Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure India Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Southeast Asia Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Southeast Asia Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Australia Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Australia Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Table South America Contact Center Quality Assurance Software Sales by Country (2015-2020)

Figure South America Contact Center Quality Assurance Software Sales Market Share by Country (2015-2020)

Table South America Contact Center Quality Assurance Software Revenue by Country (2015-2020)

Figure South America Contact Center Quality Assurance Software Revenue Market Share by Country (2015-2020)

Figure South America Contact Center Quality Assurance Software Market Share by Type in 2020

Figure South America Contact Center Quality Assurance Software Market Share by Application in 2020

Figure Brazil Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Brazil Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Argentina Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Argentina Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Colombia Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Colombia Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Table Middle East & Africa Contact Center Quality Assurance Software Sales by Country (2015-2020)

Figure Middle East & Africa Contact Center Quality Assurance Software Sales Market Share by Country (2015-2020)

Table Middle East & Africa Contact Center Quality Assurance Software Revenue by Country (2015-2020)

Figure Middle East & Africa Contact Center Quality Assurance Software Revenue Market Share by Country (2015-2020)

Figure Middle East & Africa Contact Center Quality Assurance Software Market Share by Type in 2020

Figure Middle East & Africa Contact Center Quality Assurance Software Market Share by Application in 2020

Figure UAE Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure UAE Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Saudi Arabia Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure Saudi Arabia Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Figure South Africa Contact Center Quality Assurance Software Sales and Growth Rate (2015-2020)

Figure South Africa Contact Center Quality Assurance Software Revenue (Million $) and Growth Rate (2015-2020)

Table Company Snapshot of Talkdesk

Table Contact Center Quality Assurance Software Introduction of Talkdesk

Table Contact Center Quality Assurance Software Sales, Price, Revenue, Gross Margin and Market Share of Talkdesk (2018-2020)

Table Industrial Chain of Contact Center Quality Assurance Software

Table Manufacturing Cost Structure of Contact Center Quality Assurance Software

Table General Manufacturing Process of Contact Center Quality Assurance Software

Table Leading Distributors/Dealers of Contact Center Quality Assurance Software

Table Leading Consumers of Contact Center Quality Assurance Software

Figure Global Contact Center Quality Assurance Software Sales and Growth Rate Forecast (2021-2030)

Figure Global Contact Center Quality Assurance Software Revenue and Growth Rate Forecast (2021-2030)

Table Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Region (2021-2030)

Table Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Type (2021-2030)

Table Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Application (2021-2030)

Table Global Contact Center Quality Assurance Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

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