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Global Contact Center Outsourcing Market Analysis 2016-2020 and Forecast 2021-2026

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Report ID: 71587
Published By: 99Strategy

Summary

The global Contact Center Outsourcing market size is estimated at xxx million USD with a CAGR xx% from 2016-2020 and is expected to reach xxx Million USD in 2021 with a CAGR xx% from 2021 to 2026. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Contact Center Outsourcing by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.

Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):

Email Support

Chat Support

Voice Over IP (VoIP)

Website Support

Others

Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.):

IBM

HP

Sitel

Teleperformance

Xerox Corporation

CGS Inc

HGS

Datamark, Inc

Infinit Contact

Five9

VADS

Alorica

Invensis

Transcosmos

Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):

BFSI

Retail

Government

IT & Telecommunication

Defense Aerospace & Intelligence

Manufacturing

Others

Region Coverage (Regional Production, Demand & Forecast by Countries etc.):

North America (U.S., Canada, Mexico)

Europe (Germany, U.K., France, Italy, Russia, Spain etc.)

Asia-Pacific (China, India, Japan, Southeast Asia etc.)

South America (Brazil, Argentina etc.)

Middle East & Africa (Saudi Arabia, South Africa etc.)

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Table Of Contents

1 Industry Overview

1.1 Contact Center Outsourcing Industry

Figure Contact Center Outsourcing Industry Chain Structure

1.1.1 Overview

1.1.2 Development of Contact Center Outsourcing

1.2 Market Segment

1.2.1 Upstream

Table Upstream Segment of Contact Center Outsourcing

1.2.2 Downstream

Table Application Segment of Contact Center Outsourcing

Table Global Contact Center Outsourcing Market 2016-2026, by Application, in USD Million

1.2.3 COVID-19 Impact

1.3 Cost Analysis

2 Industry Environment (PEST Analysis)

2.1 Policy

2.2 Economics

2.3 Sociology

2.4 Technology

3 Contact Center Outsourcing Market by Type

3.1 By Type

3.1.1 Email Support

Table Major Company List of Email Support

3.1.2 Chat Support

Table Major Company List of Chat Support

3.1.3 Voice Over IP (VoIP)

Table Major Company List of Voice Over IP (VoIP)

3.1.4 Website Support

Table Major Company List of Website Support

3.1.5 Others

Table Major Company List of Others

3.2 Market Size

Table Global Contact Center Outsourcing Market 2016-2020, by Type, in USD Million

Figure Global Contact Center Outsourcing Market Growth 2016-2020, by Type, in USD Million

Table Global Contact Center Outsourcing Market 2016-2020, by Type, in Volume

Figure Global Contact Center Outsourcing Market Growth 2016-2020, by Type, in Volume

3.3 Market Forecast

Table Global Contact Center Outsourcing Market Forecast 2021-2026, by Type, in USD Million

Table Global Contact Center Outsourcing Market Forecast 2021-2026, by Type, in Volume

4 Major Companies List

4.1 IBM (Company Profile, Sales Data etc.)

4.1.1 IBM Profile

Table IBM Overview List

4.1.2 IBM Products & Services

4.1.3 IBM Business Operation Conditions

Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.2 HP (Company Profile, Sales Data etc.)

4.2.1 HP Profile

Table HP Overview List

4.2.2 HP Products & Services

4.2.3 HP Business Operation Conditions

Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.3 Sitel (Company Profile, Sales Data etc.)

4.3.1 Sitel Profile

Table Sitel Overview List

4.3.2 Sitel Products & Services

4.3.3 Sitel Business Operation Conditions

Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.4 Teleperformance (Company Profile, Sales Data etc.)

4.4.1 Teleperformance Profile

Table Teleperformance Overview List

4.4.2 Teleperformance Products & Services

4.4.3 Teleperformance Business Operation Conditions

Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.5 Xerox Corporation (Company Profile, Sales Data etc.)

4.5.1 Xerox Corporation Profile

Table Xerox Corporation Overview List

4.5.2 Xerox Corporation Products & Services

4.5.3 Xerox Corporation Business Operation Conditions

Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.6 CGS Inc (Company Profile, Sales Data etc.)

4.6.1 CGS Inc Profile

Table CGS Inc Overview List

4.6.2 CGS Inc Products & Services

4.6.3 CGS Inc Business Operation Conditions

Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.7 HGS (Company Profile, Sales Data etc.)

4.7.1 HGS Profile

Table HGS Overview List

4.7.2 HGS Products & Services

4.7.3 HGS Business Operation Conditions

Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.8 Datamark, Inc (Company Profile, Sales Data etc.)

4.8.1 Datamark, Inc Profile

Table Datamark, Inc Overview List

4.8.2 Datamark, Inc Products & Services

4.8.3 Datamark, Inc Business Operation Conditions

Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.9 Infinit Contact (Company Profile, Sales Data etc.)

4.9.1 Infinit Contact Profile

Table Infinit Contact Overview List

4.9.2 Infinit Contact Products & Services

4.9.3 Infinit Contact Business Operation Conditions

Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.10 Five9 (Company Profile, Sales Data etc.)

4.10.1 Five9 Profile

Table Five9 Overview List

4.10.2 Five9 Products & Services

4.10.3 Five9 Business Operation Conditions

Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.11 VADS (Company Profile, Sales Data etc.)

4.11.1 VADS Profile

Table VADS Overview List

4.11.2 VADS Products & Services

4.11.3 VADS Business Operation Conditions

Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.12 Alorica (Company Profile, Sales Data etc.)

4.12.1 Alorica Profile

Table Alorica Overview List

4.12.2 Alorica Products & Services

4.12.3 Alorica Business Operation Conditions

Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

4.13 Invensis (Company Profile, Sales Data etc.)

4.13.1 Invensis Profile

Table Invensis Overview List

4.13.2 Invensis Products & Services

4.13.3 Invensis Business Operation Conditions

Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

4.14 Transcosmos (Company Profile, Sales Data etc.)

4.14.1 Transcosmos Profile

Table Transcosmos Overview List

4.14.2 Transcosmos Products & Services

4.14.3 Transcosmos Business Operation Conditions

Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

5 Market Competition

5.1 Company Competition

Table Global Contact Center Outsourcing Sales Revenue 2016-2020, by Company, in USD Million

Table Global Contact Center Outsourcing Sales Revenue Share 2016-2020, by Company, in USD Million

Figure Global Contact Center Outsourcing Sales Revenue Share in 2020, by Company, in USD Million

Table Global Contact Center Outsourcing Sales Volume 2016-2020, by Company, in Volume

Table Global Contact Center Outsourcing Sales Volume Share 2016-2020, by Company, in Volume

Figure Global Contact Center Outsourcing Sales Volume Share in 2020, by Company, in Volume

5.2 Regional Market by Company

Figure North America Contact Center Outsourcing Market Concentration, in 2020

Figure Europe Contact Center Outsourcing Market Market Concentration, in 2020

Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2020

Figure South America Contact Center Outsourcing Market Concentration, in 2020

Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2020

6 Demand by End Market

6.1 Demand Situation

6.1.1 Demand in BFSI

Figure Contact Center Outsourcing Demand in BFSI, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in BFSI, 2016-2020, in Volume

6.1.2 Demand in Retail

Figure Contact Center Outsourcing Demand in Retail, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in Retail, 2016-2020, in Volume

6.1.3 Demand in Government

Figure Contact Center Outsourcing Demand in Government, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in Government, 2016-2020, in Volume

6.1.4 Demand in IT & Telecommunication

Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2016-2020, in Volume

6.1.5 Demand in Defense Aerospace & Intelligence

Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2016-2020, in Volume

6.1.6 Demand in Manufacturing

Figure Contact Center Outsourcing Demand in Manufacturing, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in Manufacturing, 2016-2020, in Volume

6.1.7 Demand in Others

Figure Contact Center Outsourcing Demand in Others, 2016-2020, in USD Million

Figure Contact Center Outsourcing Demand in Others, 2016-2020, in Volume

6.2 Regional Demand Comparison

Table Regional Demand Comparison List

Table Major Application in Different Regions

6.3 Demand Forecast

Table Contact Center Outsourcing Demand Forecast 2021-2026, by Application, in USD Million

Figure Contact Center Outsourcing Market Growth 2021-2026, by Application, in USD Million

Figure Contact Center Outsourcing Market Share in 2026, by Application, in USD Million

Table Contact Center Outsourcing Demand Forecast 2021-2026, by Application, in Volume

Table Contact Center Outsourcing Market Growth 2021-2026, by Application, in Volume

Table Contact Center Outsourcing Market Share in 2026, by Application, in Volume

6.4 Impact of the COVID-19 on the Demand

7 Region Operation

7.1 Regional Production

Table Contact Center Outsourcing Production 2016-2020, by Region, in USD Million

Table Contact Center Outsourcing Production 2016-2020, by Region, in Volume

7.2 Regional Market

Table Global Contact Center Outsourcing Market 2016-2020, by Region, in USD Million

Table Global Contact Center Outsourcing Market Share 2016-2020, by Region, in USD Million

Table Global Contact Center Outsourcing Market 2016-2020, by Region, in Volume

Table Global Contact Center Outsourcing Market Share 2016-2020, by Region, in Volume

7.3 by Region

7.3.1 North America

7.3.1.1 Overview

Figure North America Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

Figure North America Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

7.3.1.2 by Country (U.S., Canada, Mexico)

Table North America Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

Table North America Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

7.3.2 Europe

7.3.2.1 Overview

Figure Europe Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

Figure Europe Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)

Table Europe Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

Table Europe Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

7.3.3 Asia-Pacific

7.3.3.1 Overview

Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)

Table Asia-Pacific Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

Table Asia-Pacific Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

7.3.4 South America

7.3.4.1 Overview

Figure South America Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

Figure South America Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

7.3.4.2 by Country (Brazil, Argentina etc.)

Table South America Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

Table South America Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

7.3.5 Middle East & Africa

7.3.5.1 Overview

Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

7.3.5.2 by Country (Saudi Arabia, South Africa etc.)

Table Middle East & Africa Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

Table Middle East & Africa Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

7.4 Regional Import & Export

7.5 Regional Forecast

Table Contact Center Outsourcing Market Forecast 2021-2026, by Region, in USD Million

Table Contact Center Outsourcing Market Forecast 2021-2026, by Region, in Volume

8 Marketing & Price

8.1 Price and Margin

8.1.1 Price Trends

8.1.2 Factors of Price Change

Table Price Factors List

8.1.3 Manufacturers Gross Margin Analysis

8.2 Marketing Channel

Figure Marketing Channels Overview

9 Research Conclusion

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Fact & Figures

1. Table Upstream Segment of Contact Center Outsourcing

2. Table Application Segment of Contact Center Outsourcing

3. Table Global Contact Center Outsourcing Market 2016-2026, by Application, in USD Million

4. Table Major Company List of Chat Support

5. Table Major Company List of Voice Over IP (VoIP)

6. Table Major Company List of Website Support

7. Table Major Company List of Others

8. Table Global Contact Center Outsourcing Market 2016-2020, by Type, in USD Million

9. Table Global Contact Center Outsourcing Market 2016-2020, by Type, in Volume

10. Table Global Contact Center Outsourcing Market Forecast 2021-2026, by Type, in USD Million

11. Table Global Contact Center Outsourcing Market Forecast 2021-2026, by Type, in Volume

12. Table IBM Overview List

13. Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

14. Table HP Overview List

15. Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

16. Table Sitel Overview List

17. Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

18. Table Teleperformance Overview List

19. Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

20. Table Xerox Corporation Overview List

21. Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

22. Table CGS Inc Overview List

23. Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

24. Table HGS Overview List

25. Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

26. Table Datamark, Inc Overview List

27. Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

28. Table Infinit Contact Overview List

29. Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

30. Table Five9 Overview List

31. Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

32. Table VADS Overview List

33. Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

34. Table Alorica Overview List

35. Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

36. Table Invensis Overview List

37. Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

38. Table Transcosmos Overview List

39. Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

40. Table Global Contact Center Outsourcing Sales Revenue 2016-2020, by Company, in USD Million

41. Table Global Contact Center Outsourcing Sales Revenue Share 2016-2020, by Company, in USD Million

42. Table Global Contact Center Outsourcing Sales Volume 2016-2020, by Company, in Volume

43. Table Global Contact Center Outsourcing Sales Volume Share 2016-2020, by Company, in Volume

44. Table Regional Demand Comparison List

45. Table Major Application in Different Regions

46. Table Contact Center Outsourcing Demand Forecast 2021-2026, by Application, in USD Million

47. Table Contact Center Outsourcing Demand Forecast 2021-2026, by Application, in Volume

48. Table Contact Center Outsourcing Market Growth 2021-2026, by Application, in Volume

49. Table Contact Center Outsourcing Market Share in 2026, by Application, in Volume

50. Table Contact Center Outsourcing Production 2016-2020, by Region, in USD Million

51. Table Contact Center Outsourcing Production 2016-2020, by Region, in Volume

52. Table Global Contact Center Outsourcing Market 2016-2020, by Region, in USD Million

53. Table Global Contact Center Outsourcing Market Share 2016-2020, by Region, in USD Million

54. Table Global Contact Center Outsourcing Market 2016-2020, by Region, in Volume

55. Table Global Contact Center Outsourcing Market Share 2016-2020, by Region, in Volume

56. Table North America Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

57. Table North America Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

58. Table Europe Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

59. Table Europe Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

60. Table Asia-Pacific Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

61. Table Asia-Pacific Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

62. Table South America Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

63. Table South America Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

64. Table Middle East & Africa Contact Center Outsourcing Market Size 2016-2020, by Country, in USD Million

65. Table Middle East & Africa Contact Center Outsourcing Market Size 2016-2020, by Country, in Volume

66. Table Contact Center Outsourcing Market Forecast 2021-2026, by Region, in USD Million

67. Table Contact Center Outsourcing Market Forecast 2021-2026, by Region, in Volume

68. Table Price Factors List

List of Figure

List of Figure

1. Figure Contact Center Outsourcing Industry Chain Structure

2. Figure Global Contact Center Outsourcing Market Growth 2016-2020, by Type, in USD Million

3. Figure Global Contact Center Outsourcing Market Growth 2016-2020, by Type, in Volume

4. Figure Global Contact Center Outsourcing Sales Revenue Share in 2020, by Company, in USD Million

5. Figure Global Contact Center Outsourcing Sales Volume Share in 2020, by Company, in Volume

6. Figure North America Contact Center Outsourcing Market Concentration, in 2020

7. Figure Europe Contact Center Outsourcing Market Market Concentration, in 2020

8. Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2020

9. Figure South America Contact Center Outsourcing Market Concentration, in 2020

10. Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2020

11. Figure Contact Center Outsourcing Demand in BFSI, 2016-2020, in USD Million

12. Figure Contact Center Outsourcing Demand in BFSI, 2016-2020, in Volume

13. Figure Contact Center Outsourcing Demand in Retail, 2016-2020, in USD Million

14. Figure Contact Center Outsourcing Demand in Retail, 2016-2020, in Volume

15. Figure Contact Center Outsourcing Demand in Government, 2016-2020, in USD Million

16. Figure Contact Center Outsourcing Demand in Government, 2016-2020, in Volume

17. Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2016-2020, in USD Million

18. Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2016-2020, in Volume

19. Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2016-2020, in USD Million

20. Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2016-2020, in Volume

21. Figure Contact Center Outsourcing Demand in Manufacturing, 2016-2020, in USD Million

22. Figure Contact Center Outsourcing Demand in Manufacturing, 2016-2020, in Volume

23. Figure Contact Center Outsourcing Demand in Others, 2016-2020, in USD Million

24. Figure Contact Center Outsourcing Demand in Others, 2016-2020, in Volume

25. Figure Contact Center Outsourcing Market Growth 2021-2026, by Application, in USD Million

26. Figure Contact Center Outsourcing Market Share in 2026, by Application, in USD Million

27. Figure North America Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

28. Figure North America Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

29. Figure Europe Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

30. Figure Europe Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

31. Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

32. Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

33. Figure South America Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

34. Figure South America Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

35. Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2016-2020, in USD Million

36. Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2016-2020, in Volume

37. Figure Marketing Channels Overview

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