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Global Call Center Outsourcing Market 2020-2029 by Player, Region, Type, Application and Sales Channel

  117 Pages     Service & Software  

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Report ID: 71255
Published By: MAResearch

Summary

The global Call Center Outsourcing market was valued at $XX million in 2019, and Research analysts predict the global market size will reach $XX million by the end of 2029, growing at a CAGR of XX% between 2020 and 2029.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020.

This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.

This report provides detailed historical analysis of global market for Call Center Outsourcing from 2014-2019, and provides extensive market forecasts from 2020-2029 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Call Center Outsourcing market.

Leading players of Call Center Outsourcing including:

Teleperformance

Alorica

Convergys

Atento

Sykes Enterprises

Arvato

Serco Group

Acticall (Sitel)

Transcom

TeleTech

Concentrix (SYNNEX)

HKT Teleservices

Comdata Group

West Corporation

Bertelsmann

Hinduja Global Solutions

StarTek

TTEC Holdings

Xerox Corporation

Market split by Type, can be divided into:

Outbound Services

Inbound Services

Market split by Application, can be divided into:

Telecom & IT

BFSI

Healthcare & Life Sciences

Government & Public

Retail & Consumer Goods

Market split by Sales Channel, can be divided into:

Direct Channel

Distribution Channel

Market segment by Region/Country including:

North America (United States, Canada and Mexico)

Europe (Germany, UK, France, Italy, Russia and Spain etc.)

Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)

South America (Brazil, Argentina and Colombia etc.)

Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Call Center Outsourcing Market Overview

1.1 Call Center Outsourcing Definition

1.2 Global Call Center Outsourcing Market Size Status and Outlook (2014-2029)

1.3 Global Call Center Outsourcing Market Size Comparison by Region (2014-2029)

1.4 Global Call Center Outsourcing Market Size Comparison by Type (2014-2029)

1.5 Global Call Center Outsourcing Market Size Comparison by Application (2014-2029)

1.6 Global Call Center Outsourcing Market Size Comparison by Sales Channel (2014-2029)

1.7 Call Center Outsourcing Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts on Current Market

1.7.5 Post-Strategies of COVID-19 Outbreak

Chapter 2 Call Center Outsourcing Market Segment Analysis by Player

2.1 Global Call Center Outsourcing Sales and Market Share by Player (2017-2019)

2.2 Global Call Center Outsourcing Revenue and Market Share by Player (2017-2019)

2.3 Global Call Center Outsourcing Average Price by Player (2017-2019)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Call Center Outsourcing Market Segment Analysis by Type

3.1 Global Call Center Outsourcing Market by Type

3.1.1 Outbound Services

3.1.2 Inbound Services

3.2 Global Call Center Outsourcing Sales and Market Share by Type (2014-2019)

3.3 Global Call Center Outsourcing Revenue and Market Share by Type (2014-2019)

3.4 Global Call Center Outsourcing Average Price by Type (2014-2019)

3.5 Leading Players of Call Center Outsourcing by Type in 2019

3.6 Conclusion of Segment by Type

Chapter 4 Call Center Outsourcing Market Segment Analysis by Application

4.1 Global Call Center Outsourcing Market by Application

4.1.1 Telecom & IT

4.1.2 BFSI

4.1.3 Healthcare & Life Sciences

4.1.4 Government & Public

4.1.5 Retail & Consumer Goods

4.2 Global Call Center Outsourcing Sales and Market Share by Application (2014-2019)

4.3 Leading Consumers of Call Center Outsourcing by Application in 2019

4.4 Conclusion of Segment by Application

Chapter 5 Call Center Outsourcing Market Segment Analysis by Sales Channel

5.1 Global Call Center Outsourcing Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Call Center Outsourcing Sales and Market Share by Sales Channel (2014-2019)

5.3 Leading Distributors/Dealers of Call Center Outsourcing by Sales Channel in 2019

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Call Center Outsourcing Market Segment Analysis by Region

6.1 Global Call Center Outsourcing Market Size and CAGR by Region (2014-2029)

6.2 Global Call Center Outsourcing Sales and Market Share by Region (2014-2019)

6.3 Global Call Center Outsourcing Revenue and Market Share by Region (2014-2019)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Call Center Outsourcing Market Share by Type

6.4.3 North America Call Center Outsourcing Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Call Center Outsourcing Market Share by Type

6.5.3 Europe Call Center Outsourcing Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Call Center Outsourcing Market Share by Type

6.6.3 Asia-Pacific Call Center Outsourcing Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Call Center Outsourcing Market Share by Type

6.7.3 South America Call Center Outsourcing Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Call Center Outsourcing Market Share by Type

6.8.3 Middle East & Africa Call Center Outsourcing Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Call Center Outsourcing Players

7.1 Teleperformance

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.1.4 COVID-19 Impact on Teleperformance

7.2 Alorica

7.3 Convergys

7.4 Atento

7.5 Sykes Enterprises

7.6 Arvato

7.7 Serco Group

7.8 Acticall (Sitel)

7.9 Transcom

7.10 TeleTech

7.11 Concentrix (SYNNEX)

7.12 HKT Teleservices

7.13 Comdata Group

7.14 West Corporation

7.15 Bertelsmann

7.16 Hinduja Global Solutions

7.17 StarTek

7.18 TTEC Holdings

7.19 Xerox Corporation

Chapter 8 Upstream and Downstream Analysis of Call Center Outsourcing

8.1 Industrial Chain of Call Center Outsourcing

8.2 Upstream of Call Center Outsourcing

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.2.4 Manufacturing Cost Structure

8.2.5 Manufacturing Process

8.3 Downstream of Call Center Outsourcing

8.3.1 Leading Distributors/Dealers of Call Center Outsourcing

8.3.2 Leading Consumers of Call Center Outsourcing

Chapter 9 Development Trend of Call Center Outsourcing (2020-2029)

9.1 Global Call Center Outsourcing Market Size (Sales and Revenue) Forecast (2020-2029)

9.2 Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2020-2029)

9.3 Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2020-2029)

9.4 Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2020-2029)

9.5 Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2020-2029)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Call Center Outsourcing Example

Figure Global Call Center Outsourcing Revenue (Million $) Status and Outlook (2014-2029)

Figure Global Call Center Outsourcing Revenue (Million $) Comparison by Region (2014-2029)

Figure Global Call Center Outsourcing Sales Comparison by Type (2014-2029)

Figure Global Call Center Outsourcing Sales Comparison by Application (2014-2029)

Figure Global Call Center Outsourcing Sales Comparison by Sales Channel (2014-2029)

Table Global Call Center Outsourcing Sales by Player (2017-2019)

Table Global Call Center Outsourcing Sales Market Share by Player (2017-2019)

Figure Global Call Center Outsourcing Sales Market Share by Player in 2019

Table Global Call Center Outsourcing Revenue (Million $) by Player (2017-2019)

Table Global Call Center Outsourcing Revenue Market Share by Player (2017-2019)

Figure Global Call Center Outsourcing Revenue Market Share by Player in 2019

Table Global Call Center Outsourcing Average Price by Player (2017-2019)

Figure Global Call Center Outsourcing Average Price by Player in 2019

Figure Global Call Center Outsourcing Players Competition Situation – Top 5 Players’ Revenue Market Share in 2017

Figure Global Call Center Outsourcing Players Competition Trends – Top 5 Players’ Revenue Market Share in 2019

Figure Example of Outbound Services

Figure Global Outbound Services Sales and Growth Rate (2014-2019)

Figure Example of Inbound Services

Figure Global Inbound Services Sales and Growth Rate (2014-2019)

Table Global Call Center Outsourcing Sales by Type (2014-2019)

Table Global Call Center Outsourcing Sales Market Share by Type (2014-2019)

Figure Global Call Center Outsourcing Sales Market Share by Type in 2019

Table Global Call Center Outsourcing Revenue (Million $) by Type (2014-2019)

Table Global Call Center Outsourcing Revenue Market Share by Type (2014-2019)

Figure Global Call Center Outsourcing Revenue Market Share by Type in 2019

Table Global Call Center Outsourcing Average Price by Type (2014-2019)

Figure Global Call Center Outsourcing Average Price by Type in 2019

Table Leading Players of Call Center Outsourcing by Type in 2019

Figure Example of Telecom & IT

Figure Global Call Center Outsourcing for Telecom & IT Sales and Growth Rate (2014-2019)

Figure Example of BFSI

Figure Global Call Center Outsourcing for BFSI Sales and Growth Rate (2014-2019)

Figure Example of Healthcare & Life Sciences

Figure Global Call Center Outsourcing for Healthcare & Life Sciences Sales and Growth Rate (2014-2019)

Figure Example of Government & Public

Figure Global Call Center Outsourcing for Government & Public Sales and Growth Rate (2014-2019)

Figure Example of Retail & Consumer Goods

Figure Global Call Center Outsourcing for Retail & Consumer Goods Sales and Growth Rate (2014-2019)

Table Global Call Center Outsourcing Sales by Application (2014-2019)

Table Global Call Center Outsourcing Sales Market Share by Application (2014-2019)

Figure Global Call Center Outsourcing Sales Market Share by Application in 2019

Table Leading Consumers of Call Center Outsourcing by Application in 2019

Figure Example of Direct Channel

Figure Global Call Center Outsourcing for Direct Channel Sales and Growth Rate (2014-2019)

Figure Example of Distribution Channel

Figure Global Call Center Outsourcing for Distribution Channel Sales and Growth Rate (2014-2019)

Table Global Call Center Outsourcing Sales by Sales Channel (2014-2019)

Table Global Call Center Outsourcing Sales Market Share by Sales Channel (2014-2019)

Figure Global Call Center Outsourcing Sales Market Share by Sales Channel in 2019

Table Leading Distributors/Dealers of Call Center Outsourcing by Sales Channel in 2019

Table Global Call Center Outsourcing Market Size and CAGR by Region (2014-2029)

Table Global Call Center Outsourcing Sales by Region (2014-2019)

Table Global Call Center Outsourcing Sales Market Share by Region (2014-2019)

Figure Global Call Center Outsourcing Sales Market Share by Region in 2019

Table Global Call Center Outsourcing Revenue (Million $) by Region (2014-2019)

Table Global Call Center Outsourcing Revenue Market Share by Region (2014-2019)

Figure Global Call Center Outsourcing Revenue Market Share by Region in 2019

Table North America Call Center Outsourcing Sales by Country (2014-2019)

Figure North America Call Center Outsourcing Sales Market Share by Country (2014-2019)

Table North America Call Center Outsourcing Revenue by Country (2014-2019)

Figure North America Call Center Outsourcing Revenue Market Share by Country (2014-2019)

Figure North America Call Center Outsourcing Sales Market Share by Type in 2019

Figure North America Call Center Outsourcing Sales Market Share by Application in 2019

Figure United States Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure United States Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Canada Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Canada Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Mexico Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Mexico Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Table Europe Call Center Outsourcing Sales by Country (2014-2019)

Figure Europe Call Center Outsourcing Sales Market Share by Country (2014-2019)

Table Europe Call Center Outsourcing Revenue by Country (2014-2019)

Figure Europe Call Center Outsourcing Revenue Market Share by Country (2014-2019)

Figure Europe Call Center Outsourcing Sales Market Share by Type in 2019

Figure Europe Call Center Outsourcing Sales Market Share by Application in 2019

Figure Germany Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Germany Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure UK Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure UK Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure France Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure France Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Italy Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Italy Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Russia Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Russia Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Spain Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Spain Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Table Asia-Pacific Call Center Outsourcing Sales by Country (2014-2019)

Figure Asia-Pacific Call Center Outsourcing Sales Market Share by Country (2014-2019)

Table Asia-Pacific Call Center Outsourcing Revenue by Country (2014-2019)

Figure Asia-Pacific Call Center Outsourcing Revenue Market Share by Country (2014-2019)

Figure Asia-Pacific Call Center Outsourcing Sales Market Share by Type in 2019

Figure Asia-Pacific Call Center Outsourcing Sales Market Share by Application in 2019

Figure China Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure China Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Japan Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Japan Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Korea Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Korea Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure India Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure India Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Southeast Asia Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Southeast Asia Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Australia Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Australia Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Table South America Call Center Outsourcing Sales by Country (2014-2019)

Figure South America Call Center Outsourcing Sales Market Share by Country (2014-2019)

Table South America Call Center Outsourcing Revenue by Country (2014-2019)

Figure South America Call Center Outsourcing Revenue Market Share by Country (2014-2019)

Figure South America Call Center Outsourcing Sales Market Share by Type in 2019

Figure South America Call Center Outsourcing Sales Market Share by Application in 2019

Figure Brazil Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Brazil Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Argentina Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Argentina Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Colombia Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Colombia Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Table Middle East & Africa Call Center Outsourcing Sales by Country (2014-2019)

Figure Middle East & Africa Call Center Outsourcing Sales Market Share by Country (2014-2019)

Table Middle East & Africa Call Center Outsourcing Revenue by Country (2014-2019)

Figure Middle East & Africa Call Center Outsourcing Revenue Market Share by Country (2014-2019)

Figure Middle East & Africa Call Center Outsourcing Sales Market Share by Type in 2019

Figure Middle East & Africa Call Center Outsourcing Sales Market Share by Application in 2019

Figure UAE Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure UAE Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure Saudi Arabia Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure Saudi Arabia Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Figure South Africa Call Center Outsourcing Sales and Growth Rate (2014-2019)

Figure South Africa Call Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)

Table Company Snapshot of Teleperformance

Table Call Center Outsourcing Introduction of Teleperformance

Table Call Center Outsourcing Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2017-2019)

Table Industrial Chain of Call Center Outsourcing

Table Manufacturing Cost Structure of Call Center Outsourcing

Table General Manufacturing Process of Call Center Outsourcing

Table Leading Distributors/Dealers of Call Center Outsourcing

Table Leading Consumers of Call Center Outsourcing

Figure Global Call Center Outsourcing Sales and Growth Rate Forecast (2020-2029)

Figure Global Call Center Outsourcing Revenue and Growth Rate Forecast (2020-2029)

Table Global Call Center Outsourcing Market Size and CAGR Forecast by Region (2020-2029)

Table Global Call Center Outsourcing Market Size and CAGR Forecast by Type (2020-2029)

Table Global Call Center Outsourcing Market Size and CAGR Forecast by Application (2020-2029)

Table Global Call Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2020-2029)

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