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Contact Center Solutions Market – Global Industry Analysis – by Player, Region, Type, Application and Sales Channel, Forecast 2022-2030

  117 Pages     Service & Software  

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Report ID: 94792
Published By: MAResearch

Summary

Global Contact Center Solutions Market was valued at $XX million in 2021, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2022 and 2030.

Scope of Report

This report studies the Contact Center Solutions market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Contact Center Solutions from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Contact Center Solutions market.

COVID-19 Impact Analysis

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.

Research Methodology

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Contact Center Solutions including:

  • Teleperformance
  • Alorica
  • Convergys
  • Atento S.A
  • Sykes Enterprises
  • Arvato
  • Serco Group
  • Acticall (Sitel)
  • Transcom
  • TeleTech
  • Concentrix (SYNNEX)
  • HKT Teleservices
  • Comdata Group
  • West Corporation
  • Bertelsmann
  • Hinduja Global Solutions
  • StarTek
  • TTEC Holdings
  • Xerox Corporation

Market split by Type, can be divided into:

  • Outbound Services
  • Inbound Services

Market split by Application, can be divided into:

  • Telecom & IT
  • BFSI
  • Healthcare & Life Sciences
  • Government & Public
  • Retail & Consumer Goods

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Contact Center Solutions Market Overview

1.1 Contact Center Solutions Definition

1.2 Global Contact Center Solutions Market Size Status and Outlook (2016-2030)

1.3 Global Contact Center Solutions Market Size Comparison by Region (2016-2030)

1.4 Global Contact Center Solutions Market Size Comparison by Type (2016-2030)

1.5 Global Contact Center Solutions Market Size Comparison by Application (2016-2030)

1.6 Global Contact Center Solutions Market Size Comparison by Sales Channel (2016-2030)

1.7 Contact Center Solutions Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts

1.7.5 Post-Strategies of COVID-19

Chapter 2 Contact Center Solutions Market Segment Analysis by Player

2.1 Global Contact Center Solutions Sales and Market Share by Player (2019-2021)

2.2 Global Contact Center Solutions Revenue and Market Share by Player (2019-2021)

2.3 Global Contact Center Solutions Average Price by Player (2019-2021)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Contact Center Solutions Market Segment Analysis by Type

3.1 Global Contact Center Solutions Market by Type

3.1.1 Outbound Services

3.1.2 Inbound Services

3.2 Global Contact Center Solutions Sales and Market Share by Type (2016-2021)

3.3 Global Contact Center Solutions Revenue and Market Share by Type (2016-2021)

3.4 Global Contact Center Solutions Average Price by Type (2016-2021)

3.5 Leading Players of Contact Center Solutions by Type in 2021

3.6 Conclusion of Segment by Type

Chapter 4 Contact Center Solutions Market Segment Analysis by Application

4.1 Global Contact Center Solutions Market by Application

4.1.1 Telecom & IT

4.1.2 BFSI

4.1.3 Healthcare & Life Sciences

4.1.4 Government & Public

4.1.5 Retail & Consumer Goods

4.2 Global Contact Center Solutions Revenue and Market Share by Application (2016-2021)

4.3 Leading Consumers of Contact Center Solutions by Application in 2021

4.4 Conclusion of Segment by Application

Chapter 5 Contact Center Solutions Market Segment Analysis by Sales Channel

5.1 Global Contact Center Solutions Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Contact Center Solutions Revenue and Market Share by Sales Channel (2016-2021)

5.3 Leading Distributors/Dealers of Contact Center Solutions by Sales Channel in 2021

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center Solutions Market Segment Analysis by Region

6.1 Global Contact Center Solutions Market Size and CAGR by Region (2016-2030)

6.2 Global Contact Center Solutions Sales and Market Share by Region (2016-2021)

6.3 Global Contact Center Solutions Revenue and Market Share by Region (2016-2021)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Contact Center Solutions Market Share by Type

6.4.3 North America Contact Center Solutions Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Contact Center Solutions Market Share by Type

6.5.3 Europe Contact Center Solutions Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Contact Center Solutions Market Share by Type

6.6.3 Asia-Pacific Contact Center Solutions Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Contact Center Solutions Market Share by Type

6.7.3 South America Contact Center Solutions Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Contact Center Solutions Market Share by Type

6.8.3 Middle East & Africa Contact Center Solutions Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center Solutions Players

7.1 Teleperformance

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.2 Alorica

7.3 Convergys

7.4 Atento S.A

7.5 Sykes Enterprises

7.6 Arvato

7.7 Serco Group

7.8 Acticall (Sitel)

7.9 Transcom

7.10 TeleTech

7.11 Concentrix (SYNNEX)

7.12 HKT Teleservices

7.13 Comdata Group

7.14 West Corporation

7.15 Bertelsmann

7.16 Hinduja Global Solutions

7.17 StarTek

7.18 TTEC Holdings

7.19 Xerox Corporation

Chapter 8 Upstream and Downstream Analysis of Contact Center Solutions

8.1 Industrial Chain of Contact Center Solutions

8.2 Upstream of Contact Center Solutions

8.3 Downstream of Contact Center Solutions

Chapter 9 Development Trend of Contact Center Solutions (2022-2030)

9.1 Global Contact Center Solutions Market Size (Sales and Revenue) Forecast (2022-2030)

9.2 Global Contact Center Solutions Market Size and CAGR Forecast by Region (2022-2030)

9.3 Global Contact Center Solutions Market Size and CAGR Forecast by Type (2022-2030)

9.4 Global Contact Center Solutions Market Size and CAGR Forecast by Application (2022-2030)

9.5 Global Contact Center Solutions Market Size and CAGR Forecast by Sales Channel (2022-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Tables & Figures

Figure Contact Center Solutions Example

Figure Global Contact Center Solutions Revenue (Million $) Status and Outlook (2016-2030)

Figure Global Contact Center Solutions Revenue (Million $) Comparison by Region (2016-2030)

Figure Global Contact Center Solutions Revenue (Million $) Comparison by Type (2016-2030)

Figure Global Contact Center Solutions Revenue (Million $) Comparison by Application (2016-2030)

Figure Global Contact Center Solutions Revenue (Million $) Comparison by Sales Channel (2016-2030)

Table Global Contact Center Solutions Sales by Player (2019-2021)

Table Global Contact Center Solutions Sales Market Share by Player (2019-2021)

Figure Global Contact Center Solutions Sales Market Share by Player in 2021

Table Global Contact Center Solutions Revenue (Million $) by Player (2019-2021)

Table Global Contact Center Solutions Revenue Market Share by Player (2019-2021)

Figure Global Contact Center Solutions Revenue Market Share by Player in 2021

Table Global Contact Center Solutions Average Price by Player (2019-2021)

Figure Global Contact Center Solutions Average Price by Player in 2021

Figure Global Contact Center Solutions Players Competition Situation – Top 5 Players’ Revenue Market Share in 2019

Figure Global Contact Center Solutions Players Competition Trends – Top 5 Players’ Revenue Market Share in 2021

Figure Example of Outbound Services

Figure Global Outbound Services Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Inbound Services

Figure Global Inbound Services Revenue (Million $) and Growth Rate (2016-2021)

Table Global Contact Center Solutions Sales by Type (2016-2021)

Table Global Contact Center Solutions Sales Market Share by Type (2016-2021)

Figure Global Contact Center Solutions Sales Market Share by Type in 2021

Table Global Contact Center Solutions Revenue (Million $) by Type (2016-2021)

Table Global Contact Center Solutions Revenue Market Share by Type (2016-2021)

Figure Global Contact Center Solutions Revenue Market Share by Type in 2021

Table Global Contact Center Solutions Average Price by Type (2016-2021)

Figure Global Contact Center Solutions Average Price by Type in 2021

Table Leading Players of Contact Center Solutions by Type in 2021

Figure Example of Telecom & IT

Figure Global Contact Center Solutions for Telecom & IT Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of BFSI

Figure Global Contact Center Solutions for BFSI Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Healthcare & Life Sciences

Figure Global Contact Center Solutions for Healthcare & Life Sciences Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Government & Public

Figure Global Contact Center Solutions for Government & Public Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Retail & Consumer Goods

Figure Global Contact Center Solutions for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2016-2021)

Table Global Contact Center Solutions Sales by Application (2016-2021)

Table Global Contact Center Solutions Sales Market Share by Application (2016-2021)

Figure Global Contact Center Solutions Sales Market Share by Application in 2021

Table Leading Consumers of Contact Center Solutions by Application in 2021

Figure Example of Direct Channel

Figure Global Contact Center Solutions for Direct Channel Revenue (Million $) and Growth Rate (2016-2021)

Figure Example of Distribution Channel

Figure Global Contact Center Solutions for Distribution Channel Revenue (Million $) and Growth Rate (2016-2021)

Table Global Contact Center Solutions Revenue by Sales Channel (2016-2021)

Table Global Contact Center Solutions Revenue Market Share by Sales Channel (2016-2021)

Figure Global Contact Center Solutions Revenue Market Share by Sales Channel in 2021

Table Leading Distributors/Dealers of Contact Center Solutions by Sales Channel in 2021

Table Global Contact Center Solutions Market Size and CAGR by Region (2016-2030)

Table Global Contact Center Solutions Sales by Region (2016-2021)

Table Global Contact Center Solutions Sales Market Share by Region (2016-2021)

Figure Global Contact Center Solutions Sales Market Share by Region in 2021

Table Global Contact Center Solutions Revenue (Million $) by Region (2016-2021)

Table Global Contact Center Solutions Revenue Market Share by Region (2016-2021)

Figure Global Contact Center Solutions Revenue Market Share by Region in 2021

Table North America Contact Center Solutions Sales by Country (2016-2021)

Figure North America Contact Center Solutions Sales Market Share by Country (2016-2021)

Table North America Contact Center Solutions Revenue by Country (2016-2021)

Figure North America Contact Center Solutions Revenue Market Share by Country (2016-2021)

Figure North America Contact Center Solutions Market Share by Type in 2021

Figure North America Contact Center Solutions Market Share by Application in 2021

Figure United States Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure United States Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Canada Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Canada Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Mexico Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Mexico Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Table Europe Contact Center Solutions Sales by Country (2016-2021)

Figure Europe Contact Center Solutions Sales Market Share by Country (2016-2021)

Table Europe Contact Center Solutions Revenue by Country (2016-2021)

Figure Europe Contact Center Solutions Revenue Market Share by Country (2016-2021)

Figure Europe Contact Center Solutions Market Share by Type in 2021

Figure Europe Contact Center Solutions Market Share by Application in 2021

Figure Germany Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Germany Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure UK Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure UK Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure France Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure France Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Italy Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Italy Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Russia Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Russia Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Spain Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Spain Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Table Asia-Pacific Contact Center Solutions Sales by Country (2016-2021)

Figure Asia-Pacific Contact Center Solutions Sales Market Share by Country (2016-2021)

Table Asia-Pacific Contact Center Solutions Revenue by Country (2016-2021)

Figure Asia-Pacific Contact Center Solutions Revenue Market Share by Country (2016-2021)

Figure Asia-Pacific Contact Center Solutions Market Share by Type in 2021

Figure Asia-Pacific Contact Center Solutions Market Share by Application in 2021

Figure China Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure China Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Japan Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Japan Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Korea Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Korea Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure India Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure India Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Southeast Asia Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Southeast Asia Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Australia Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Australia Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Table South America Contact Center Solutions Sales by Country (2016-2021)

Figure South America Contact Center Solutions Sales Market Share by Country (2016-2021)

Table South America Contact Center Solutions Revenue by Country (2016-2021)

Figure South America Contact Center Solutions Revenue Market Share by Country (2016-2021)

Figure South America Contact Center Solutions Market Share by Type in 2021

Figure South America Contact Center Solutions Market Share by Application in 2021

Figure Brazil Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Brazil Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Argentina Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Argentina Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Colombia Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Colombia Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Table Middle East & Africa Contact Center Solutions Sales by Country (2016-2021)

Figure Middle East & Africa Contact Center Solutions Sales Market Share by Country (2016-2021)

Table Middle East & Africa Contact Center Solutions Revenue by Country (2016-2021)

Figure Middle East & Africa Contact Center Solutions Revenue Market Share by Country (2016-2021)

Figure Middle East & Africa Contact Center Solutions Market Share by Type in 2021

Figure Middle East & Africa Contact Center Solutions Market Share by Application in 2021

Figure UAE Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure UAE Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure Saudi Arabia Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure Saudi Arabia Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Figure South Africa Contact Center Solutions Sales and Growth Rate (2016-2021)

Figure South Africa Contact Center Solutions Revenue (Million $) and Growth Rate (2016-2021)

Table Company Snapshot of Teleperformance

Table Contact Center Solutions Introduction of Teleperformance

Table Contact Center Solutions Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2019-2021)

Table Industrial Chain of Contact Center Solutions

Table Manufacturing Cost Structure of Contact Center Solutions

Table General Manufacturing Process of Contact Center Solutions

Table Leading Distributors/Dealers of Contact Center Solutions

Table Leading Consumers of Contact Center Solutions

Figure Global Contact Center Solutions Sales and Growth Rate Forecast (2022-2030)

Figure Global Contact Center Solutions Revenue and Growth Rate Forecast (2022-2030)

Table Global Contact Center Solutions Market Size and CAGR Forecast by Region (2022-2030)

Table Global Contact Center Solutions Market Size and CAGR Forecast by Type (2022-2030)

Table Global Contact Center Solutions Market Size and CAGR Forecast by Application (2022-2030)

Table Global Contact Center Solutions Market Size and CAGR Forecast by Sales Channel (2022-2030)

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