Home » Service & Software » Comprehensive Study of Contact Center Services Market – Global Industry Analysis – by Player, Region, Type, Application and Sales Channel, Forecast 2023-2030

Comprehensive Study of Contact Center Services Market – Global Industry Analysis – by Player, Region, Type, Application and Sales Channel, Forecast 2023-2030

  123 Pages     Service & Software  

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Report ID: 97151
Published By: MAResearch

Summary

Global Contact Center Services Market was valued at $XX million in 2022, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2023 and 2030.

Scope of Report

This report studies the Contact Center Services market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Contact Center Services from 2016-2022, and provides extensive market forecasts from 2023-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Contact Center Services market.

COVID-19 & Russia-Ukraine War Impact Analysis

Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.

This research covers COVID-19 impacts on the upstream, midstream, and downstream industries, as well as the impacts of the Russia-Ukraine War. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. The Russia-Ukraine War has had significant implications for the global geopolitical landscape, and its effects on the energy sector are analyzed in this report. In the end, this report also provides in-depth analysis and professional advice on how to face the post-COVID-19 and Russia-Ukraine War periods.

Research Methodology

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Contact Center Services including:

  • Teleperformance
  • Alorica
  • Convergys
  • Atento S.A
  • Sykes Enterprises
  • Arvato
  • Serco Group
  • Acticall (Sitel)
  • Transcom
  • TeleTech
  • Concentrix (SYNNEX)
  • HKT Teleservices
  • Comdata Group
  • West Corporation
  • Bertelsmann
  • Hinduja Global Solutions
  • StarTek
  • TTEC Holdings
  • Xerox Corporation

Market split by Type, can be divided into:

  • Outbound Services
  • Inbound Services

Market split by Application, can be divided into:

  • Telecom & IT
  • BFSI
  • Healthcare & Life Sciences
  • Government & Public
  • Retail & Consumer Goods

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Contact Center Services Market Overview

1.1 Contact Center Services Definition

1.2 Global Contact Center Services Market Size Status and Outlook (2016-2030)

1.3 Global Contact Center Services Market Size Comparison by Region (2016-2030)

1.4 Global Contact Center Services Market Size Comparison by Type (2016-2030)

1.5 Global Contact Center Services Market Size Comparison by Application (2016-2030)

1.6 Global Contact Center Services Market Size Comparison by Sales Channel (2016-2030)

1.7 Contact Center Services Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts

1.7.5 Russia-Ukraine War Impacts

1.7.6 Post-Strategies of COVID-19 & Russia-Ukraine War

Chapter 2 Contact Center Services Market Segment Analysis by Player

2.1 Global Contact Center Services Sales and Market Share by Player (2020-2022)

2.2 Global Contact Center Services Revenue and Market Share by Player (2020-2022)

2.3 Global Contact Center Services Average Price by Player (2020-2022)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Contact Center Services Market Segment Analysis by Type

3.1 Global Contact Center Services Market by Type

3.1.1 Outbound Services

3.1.2 Inbound Services

3.2 Global Contact Center Services Sales and Market Share by Type (2016-2022)

3.3 Global Contact Center Services Revenue and Market Share by Type (2016-2022)

3.4 Global Contact Center Services Average Price by Type (2016-2022)

3.5 Leading Players of Contact Center Services by Type in 2022

3.6 Conclusion of Segment by Type

Chapter 4 Contact Center Services Market Segment Analysis by Application

4.1 Global Contact Center Services Market by Application

4.1.1 Telecom & IT

4.1.2 BFSI

4.1.3 Healthcare & Life Sciences

4.1.4 Government & Public

4.1.5 Retail & Consumer Goods

4.2 Global Contact Center Services Revenue and Market Share by Application (2016-2022)

4.3 Leading Consumers of Contact Center Services by Application in 2022

4.4 Conclusion of Segment by Application

Chapter 5 Contact Center Services Market Segment Analysis by Sales Channel

5.1 Global Contact Center Services Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Contact Center Services Revenue and Market Share by Sales Channel (2016-2022)

5.3 Leading Distributors/Dealers of Contact Center Services by Sales Channel in 2022

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center Services Market Segment Analysis by Region

6.1 Global Contact Center Services Market Size and CAGR by Region (2016-2030)

6.2 Global Contact Center Services Sales and Market Share by Region (2016-2022)

6.3 Global Contact Center Services Revenue and Market Share by Region (2016-2022)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Contact Center Services Market Share by Type

6.4.3 North America Contact Center Services Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Contact Center Services Market Share by Type

6.5.3 Europe Contact Center Services Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Contact Center Services Market Share by Type

6.6.3 Asia-Pacific Contact Center Services Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Contact Center Services Market Share by Type

6.7.3 South America Contact Center Services Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Contact Center Services Market Share by Type

6.8.3 Middle East & Africa Contact Center Services Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center Services Players

7.1 Teleperformance

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.2 Alorica

7.3 Convergys

7.4 Atento S.A

7.5 Sykes Enterprises

7.6 Arvato

7.7 Serco Group

7.8 Acticall (Sitel)

7.9 Transcom

7.10 TeleTech

7.11 Concentrix (SYNNEX)

7.12 HKT Teleservices

7.13 Comdata Group

7.14 West Corporation

7.15 Bertelsmann

7.16 Hinduja Global Solutions

7.17 StarTek

7.18 TTEC Holdings

7.19 Xerox Corporation

Chapter 8 Upstream and Downstream Analysis of Contact Center Services

8.1 Industrial Chain of Contact Center Services

8.2 Upstream of Contact Center Services

8.3 Downstream of Contact Center Services

Chapter 9 Development Trend of Contact Center Services (2023-2030)

9.1 Global Contact Center Services Market Size (Sales and Revenue) Forecast (2023-2030)

9.2 Global Contact Center Services Market Size and CAGR Forecast by Region (2023-2030)

9.3 Global Contact Center Services Market Size and CAGR Forecast by Type (2023-2030)

9.4 Global Contact Center Services Market Size and CAGR Forecast by Application (2023-2030)

9.5 Global Contact Center Services Market Size and CAGR Forecast by Sales Channel (2023-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Tables & Figures

Figure Contact Center Services Example

Figure Global Contact Center Services Revenue (Million $) Status and Outlook (2016-2030)

Figure Global Contact Center Services Revenue (Million $) Comparison by Region (2016-2030)

Figure Global Contact Center Services Revenue (Million $) Comparison by Type (2016-2030)

Figure Global Contact Center Services Revenue (Million $) Comparison by Application (2016-2030)

Figure Global Contact Center Services Revenue (Million $) Comparison by Sales Channel (2016-2030)

Table Global Contact Center Services Sales by Player (2020-2022)

Table Global Contact Center Services Sales Market Share by Player (2020-2022)

Figure Global Contact Center Services Sales Market Share by Player in 2022

Table Global Contact Center Services Revenue (Million $) by Player (2020-2022)

Table Global Contact Center Services Revenue Market Share by Player (2020-2022)

Figure Global Contact Center Services Revenue Market Share by Player in 2022

Table Global Contact Center Services Average Price by Player (2020-2022)

Figure Global Contact Center Services Average Price by Player in 2022

Figure Global Contact Center Services Players Competition Situation – Top 5 Players’ Revenue Market Share in 2020

Figure Global Contact Center Services Players Competition Trends – Top 5 Players’ Revenue Market Share in 2022

Figure Example of Outbound Services

Figure Global Outbound Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of Inbound Services

Figure Global Inbound Services Revenue (Million $) and Growth Rate (2016-2022)

Table Global Contact Center Services Sales by Type (2016-2022)

Table Global Contact Center Services Sales Market Share by Type (2016-2022)

Figure Global Contact Center Services Sales Market Share by Type in 2022

Table Global Contact Center Services Revenue (Million $) by Type (2016-2022)

Table Global Contact Center Services Revenue Market Share by Type (2016-2022)

Figure Global Contact Center Services Revenue Market Share by Type in 2022

Table Global Contact Center Services Average Price by Type (2016-2022)

Figure Global Contact Center Services Average Price by Type in 2022

Table Leading Players of Contact Center Services by Type in 2022

Figure Example of Telecom & IT

Figure Global Contact Center Services for Telecom & IT Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of BFSI

Figure Global Contact Center Services for BFSI Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of Healthcare & Life Sciences

Figure Global Contact Center Services for Healthcare & Life Sciences Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of Government & Public

Figure Global Contact Center Services for Government & Public Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of Retail & Consumer Goods

Figure Global Contact Center Services for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2016-2022)

Table Global Contact Center Services Sales by Application (2016-2022)

Table Global Contact Center Services Sales Market Share by Application (2016-2022)

Figure Global Contact Center Services Sales Market Share by Application in 2022

Table Leading Consumers of Contact Center Services by Application in 2022

Figure Example of Direct Channel

Figure Global Contact Center Services for Direct Channel Revenue (Million $) and Growth Rate (2016-2022)

Figure Example of Distribution Channel

Figure Global Contact Center Services for Distribution Channel Revenue (Million $) and Growth Rate (2016-2022)

Table Global Contact Center Services Revenue by Sales Channel (2016-2022)

Table Global Contact Center Services Revenue Market Share by Sales Channel (2016-2022)

Figure Global Contact Center Services Revenue Market Share by Sales Channel in 2022

Table Leading Distributors/Dealers of Contact Center Services by Sales Channel in 2022

Table Global Contact Center Services Market Size and CAGR by Region (2016-2030)

Table Global Contact Center Services Sales by Region (2016-2022)

Table Global Contact Center Services Sales Market Share by Region (2016-2022)

Figure Global Contact Center Services Sales Market Share by Region in 2022

Table Global Contact Center Services Revenue (Million $) by Region (2016-2022)

Table Global Contact Center Services Revenue Market Share by Region (2016-2022)

Figure Global Contact Center Services Revenue Market Share by Region in 2022

Table North America Contact Center Services Sales by Country (2016-2022)

Figure North America Contact Center Services Sales Market Share by Country (2016-2022)

Table North America Contact Center Services Revenue by Country (2016-2022)

Figure North America Contact Center Services Revenue Market Share by Country (2016-2022)

Figure North America Contact Center Services Market Share by Type in 2022

Figure North America Contact Center Services Market Share by Application in 2022

Figure United States Contact Center Services Sales and Growth Rate (2016-2022)

Figure United States Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Canada Contact Center Services Sales and Growth Rate (2016-2022)

Figure Canada Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Mexico Contact Center Services Sales and Growth Rate (2016-2022)

Figure Mexico Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Table Europe Contact Center Services Sales by Country (2016-2022)

Figure Europe Contact Center Services Sales Market Share by Country (2016-2022)

Table Europe Contact Center Services Revenue by Country (2016-2022)

Figure Europe Contact Center Services Revenue Market Share by Country (2016-2022)

Figure Europe Contact Center Services Market Share by Type in 2022

Figure Europe Contact Center Services Market Share by Application in 2022

Figure Germany Contact Center Services Sales and Growth Rate (2016-2022)

Figure Germany Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure UK Contact Center Services Sales and Growth Rate (2016-2022)

Figure UK Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure France Contact Center Services Sales and Growth Rate (2016-2022)

Figure France Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Italy Contact Center Services Sales and Growth Rate (2016-2022)

Figure Italy Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Russia Contact Center Services Sales and Growth Rate (2016-2022)

Figure Russia Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Spain Contact Center Services Sales and Growth Rate (2016-2022)

Figure Spain Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Table Asia-Pacific Contact Center Services Sales by Country (2016-2022)

Figure Asia-Pacific Contact Center Services Sales Market Share by Country (2016-2022)

Table Asia-Pacific Contact Center Services Revenue by Country (2016-2022)

Figure Asia-Pacific Contact Center Services Revenue Market Share by Country (2016-2022)

Figure Asia-Pacific Contact Center Services Market Share by Type in 2022

Figure Asia-Pacific Contact Center Services Market Share by Application in 2022

Figure China Contact Center Services Sales and Growth Rate (2016-2022)

Figure China Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Japan Contact Center Services Sales and Growth Rate (2016-2022)

Figure Japan Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Korea Contact Center Services Sales and Growth Rate (2016-2022)

Figure Korea Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure India Contact Center Services Sales and Growth Rate (2016-2022)

Figure India Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Southeast Asia Contact Center Services Sales and Growth Rate (2016-2022)

Figure Southeast Asia Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Australia Contact Center Services Sales and Growth Rate (2016-2022)

Figure Australia Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Table South America Contact Center Services Sales by Country (2016-2022)

Figure South America Contact Center Services Sales Market Share by Country (2016-2022)

Table South America Contact Center Services Revenue by Country (2016-2022)

Figure South America Contact Center Services Revenue Market Share by Country (2016-2022)

Figure South America Contact Center Services Market Share by Type in 2022

Figure South America Contact Center Services Market Share by Application in 2022

Figure Brazil Contact Center Services Sales and Growth Rate (2016-2022)

Figure Brazil Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Argentina Contact Center Services Sales and Growth Rate (2016-2022)

Figure Argentina Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Colombia Contact Center Services Sales and Growth Rate (2016-2022)

Figure Colombia Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Table Middle East & Africa Contact Center Services Sales by Country (2016-2022)

Figure Middle East & Africa Contact Center Services Sales Market Share by Country (2016-2022)

Table Middle East & Africa Contact Center Services Revenue by Country (2016-2022)

Figure Middle East & Africa Contact Center Services Revenue Market Share by Country (2016-2022)

Figure Middle East & Africa Contact Center Services Market Share by Type in 2022

Figure Middle East & Africa Contact Center Services Market Share by Application in 2022

Figure UAE Contact Center Services Sales and Growth Rate (2016-2022)

Figure UAE Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure Saudi Arabia Contact Center Services Sales and Growth Rate (2016-2022)

Figure Saudi Arabia Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Figure South Africa Contact Center Services Sales and Growth Rate (2016-2022)

Figure South Africa Contact Center Services Revenue (Million $) and Growth Rate (2016-2022)

Table Company Snapshot of Teleperformance

Table Contact Center Services Introduction of Teleperformance

Table Contact Center Services Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2020-2022)

Table Industrial Chain of Contact Center Services

Table Manufacturing Cost Structure of Contact Center Services

Table General Manufacturing Process of Contact Center Services

Table Leading Distributors/Dealers of Contact Center Services

Table Leading Consumers of Contact Center Services

Figure Global Contact Center Services Sales and Growth Rate Forecast (2023-2030)

Figure Global Contact Center Services Revenue and Growth Rate Forecast (2023-2030)

Table Global Contact Center Services Market Size and CAGR Forecast by Region (2023-2030)

Table Global Contact Center Services Market Size and CAGR Forecast by Type (2023-2030)

Table Global Contact Center Services Market Size and CAGR Forecast by Application (2023-2030)

Table Global Contact Center Services Market Size and CAGR Forecast by Sales Channel (2023-2030)

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